Return & Exchange

GET YOUR REFUND FASTER WITH EASY ONLINE RETURNS! - UNITED STATES

Print a pre-paid return label online for a faster refund and track your return back to us! A $5.95 credit will be deducted per returned package.

Click on Order Status to locate your order or sign into your account to start.

Once the return label is printed, we’ll send an email with your return tracking information. You can also reprint the label from the email. Make sure to check your junk and spam folders!

Once your return has been processed, we’ll send a Return Notification email. Please allow 1-3 business days for refunds to be received to your original form of payment once processed.

SmartLabel® can be used for all US addresses including APO/FPO addresses and US Territories. The label can’t be used outside of the US or on oversized items. If located outside of the United States, please visit our international page.

RETURN POLICY - UNITED STATES

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on our website for return or exchange. We purchased at independent boutiques and department stores must be returned to the location where purchased. Please contact the individual boutique or store for their return policy.

For returns received within 30 days of delivery, we’ll credit your original form of payment. If received after 30 days, a gift card will be issued.

If returning swim & intimates, vintage items, beauty products, or furniture pieces, please see our policies below.

Please note: If you paid with a gift card or e-gift card, a new gift card or e-gift card in the amount of the credit will be issued and mailed/emailed to you accordingly. Gift cards cannot be returned or exchanged.

NOT IN THE UNITED STATES?

If you’re returning from outside of the United States, please visit our international page for return instructions and exchange information.

WHEN WILL I BE REFUNDED?

Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.

RETURNS USING YOUR OWN SHIPPING METHOD

You can send items back to us at the address below using any trackable/insured shipping method. Sorry, we can’t accept COD returns. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.